LONDON, UK (Hybrid Working - 3 days in the office per week) 

A benchmarked salary between £43,130 to £49,630. Your salary level is determined by skills and experience within our progression framework.

COMPANY OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

ROLE OVERVIEW

The Senior Amazon Marketplace Manager is a strategic leadership position within the Retail Media team, designed for a professional with a deep passion for full-funnel commerce marketing. You will be responsible for the holistic success of a portfolio of major client accounts across the RMN landscape (including Amazon, Walmart, Target, and beyond), leading on integrated strategy, operational excellence, and client relationships with the support of a dedicated team.

A primary focus of this role is harmonising operations, working across retail readiness, and driving media performance. You will shape scalable processes and define best practices for end-to-end marketplace management; from brand registry and store consultation to sophisticated AMC-driven audience modeling. As a leader and mentor, you will have direct line management responsibility for Executives and Managers, ensuring the team delivers top-tier execution across both operational and advertising workstreams.

RESPONSIBILITIES

Key responsibilities include, but are not limited to:

Campaign & Marketplace Management

• Integrated Strategy & Execution: Lead omnichannel Retail Media strategies across platforms including Amazon, Walmart, Target, Tesco, Boots and more to drive client profit. This includes auditing retail operations (e.g. keyword viability, pack size, and line extensions) and overseeing Joint Business Plan (JBP) support and negotiation strategies with retail media networks.

• Operational Excellence: Oversee account setups across both Vendor and Seller models. Manage retail readiness workflows, including Brand Registry, PDP optimisation (copy, imagery, video), and Brand Store consultation to ensure content is built for conversion.

• Full-Funnel Advertising: Direct high-impact media deployments, from Sponsored Ads to off-site CTV/OLV and DSP. Use advanced tools like Amazon Marketing Cloud (AMC) to build audiences and bespoke analysis for growth.

• Performance & Insight: Drive team performance to exceed margin targets. Lead competitor audience and investment analysis and use multi-touchpoint attribution (moving beyond last-click) to reallocate budgets across channels for maximum client return.

• Team Leadership: Provide technical guidance on daily operations and performance optimisation, ensuring the team maintains a digital shelf advantage while fostering innovation through the Croudie Network.

Data & Reporting

• You will ensure the effective measurement of campaigns, providing insightful reporting that demonstrates value and drives strategic decisions.

• You will guarantee that all client reports and deliverables are completed accurately and delivered on time by your team.

• You will champion the sharing of learnings with the wider Retail Media, Paid Media, and Analytics teams to improve cross-channel performance.

• You will analyse complex data sets to identify strategic opportunities and provide actionable recommendations to clients.

Croudie Network & Internal Processes

• You will play an active role in defining Amazon Marketplace and Retail Media best practice and creating scalable processes to improve team efficiency.

• You will innovate new technologies and ways of working, monitoring market trends to support internal growth and contribute to the tech roadmap.

• You will stay up to date with new market tools and opportunities, sharing knowledge and driving adoption within the wider team.

• You will advocate for knowledge sharing and drive the delivery of cross-channel processes and tools.

Client Service & Team Support

• You will have direct line management of Account Executives and Managers, leading their development through regular 1:1s and performance reviews.

• You will provide direction and guidance to your team to ensure the highest standards of communication and client service are maintained.

• You will mentor new team members to help them become operational in their roles quickly and efficiently.

• You will contribute to the new business process and oversee the delivery of sales support from the team when required.

PERSON SPECIFICATION

• Demonstrable in-depth experience in Retail Media or Marketplace roles within a digital organisation

• Strong retail media knowledge (Amazon Ads, Skai, Google Analytics, Amazon Marketing Cloud)

• Proven experience managing client relationships, expectations, and cross-channel activities

• Excellent communicator with a collaborative approach, able to mentor junior colleagues and work across teams

• Skilled at managing client budgets, expectations, and delivering campaigns that hit targets

• Analytical and data-driven, able to turn insights into optimised campaigns and measurable results

• Strategic thinker with the ability to plan effectively, drive performance, and deliver profitable growth.

• Curious and proactive, staying ahead of industry trends, tools, and opportunities -able to work autonomously to generate ideas and deliver results.

• Demonstrated ability to balance multiple priorities, projects, and client demands.

• Thrives in a fast-paced, client-focused agency environment with a mix of technical, commercial, and strategic responsibility

• Highly organised with exceptional attention to detail and project management ability.

• Innovative mindset with a continuous drive for improvement and excellence.

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years

• 25 days holiday a year

• Discretionary annual performance based incentive

• Sale commission

• Recruitment referrals bonus

• Health & Wellbeing contribution

• 2 Recharge Days each holiday year

• Ride to Work scheme

• Railcard

• Season Ticket loan

• Home office chair and home office screen

• Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee

• Weekly treat: Enjoy a complimentary lunch on us every week

• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave

• Life insurance and income protection

• Medical Cash Plan

• Pension

• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)

• Peer to peer recognition scheme 'bonusly'

• Team off-sites/regular socials

• Year-round holiday parties

• Flexible working options

• Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes

• Eye on the future - our value on futurism, creativity and passion

• Generous in spirit - our value on people, development and inclusion

• Do what you say - our value on integrity and accountability

• Make a difference - our value on purpose and impact