COMPANY OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

ROLE OVERVIEW

The Executive Assistant to the CEO Office plays a pivotal role at the centre of Croud’s leadership and governance operations. Reporting directly to the Global CEO, this role provides high-level, confidential support across the CEO Office, including the CEO, CFO, Chair, and Board of Directors.

Operating as a trusted partner, the Executive Assistant ensures the smooth running of executive and board activity through exceptional organisation, judgement, discretion, and relationship management. This role requires someone who can confidently operate across executive, board, and sensitive personal domains, anticipating needs, managing complexity, and enabling senior leaders to focus on driving the business forward.

This is a highly visible and influential role, requiring professionalism, emotional intelligence, and the ability to manage competing priorities in a fast-paced, global environment.

RESPONSIBILITIES

• Executive & Board Support

  • Provide high-level, confidential support to the Global CEO, with occasional additional support to the Chair, CFO, Board of Directors, and Private Equity stakeholders as required.

  • Act as a key liaison between the CEO Office and internal/external stakeholders, including executive leaders, board members, investors, and external partners.

  • Build trusted relationships across the organisation, exercising sound judgement and discretion at all times.

  Diary, Inbox & Priority Management

  • Own complex, proactive diary management for the Global CEO, coordinating internal and external meetings across multiple time zones.

  • Support scheduling for board and executive activity, including confidential meetings involving the Board, investors, and senior leadership.

  • Manage the CEO’s inbox, triaging communications, highlighting priorities, drafting responses where appropriate, and ensuring timely follow-up.

  Meeting, Governance & Briefing Support

  • Attend Board and Executive Leadership Team meetings, taking accurate and concise minutes and tracking actions to completion.

  • Ensure agendas, papers, and pre-read materials are prepared, distributed, and stored appropriately ahead of meetings.

  • Proactively brief the CEO ahead of internal and external meetings, ensuring clarity on objectives, context, and required outcomes.

  • Support governance rhythms, including board cycles, off-sites, and senior leadership forums.

  Travel, Expenses & Personal Administration

  • Coordinate complex international travel for the CEO and other senior stakeholders, including visas, flights, accommodation, and ground transport.

  • Manage expense submission and reconciliation, including corporate credit card transactions.

  • Provide discreet personal administrative support to the CEO, including booking personal appointments and handling ad hoc requests.

  Events & Executive Engagement

  • Assist with planning and coordinating internal and external events, including all-hands meetings, executive off-sites, speaking engagements, board dinners, and client-facing events.

  • Ensure all logistics, materials, and follow-ups are handled to a consistently high standard.

  Office Operations & Process Improvement

  • Assist with budget tracking, expense oversight, and general administrative support related to executive and board activity.

  • Maintain accurate records, documentation, and filing systems with appropriate confidentiality controls.

PERSON SPECIFICATION

Experience & Skills

• Proven experience supporting multiple senior executives (CEO, CFO, Board) in a high-pressure, fast-paced environment; agency, marketing, or professional services experience preferred.

• Exceptional organisational, time management, and prioritisation skills, with the ability to manage competing demands seamlessly.

• Strong written and verbal communication skills, with confidence interacting with executives, board members, and external stakeholders.

• Demonstrated experience supporting board-level meetings, governance processes, and senior leadership forums.

• Highly proficient in handling sensitive information with absolute confidentiality and discretion.

Attributes & Competencies

• Proactive, resourceful, and solutions-oriented, with the ability to anticipate needs and resolve issues independently.

• High emotional intelligence, professionalism, and tact, with excellent judgement.

• Calm, resilient, and detail-oriented, even under pressure.

• Comfortable working autonomously while remaining closely aligned with senior stakeholders.

• A trusted operator who brings structure, clarity, and consistency to the CEO Office.

COMPANY BENEFITS

Croud operates a hybrid working model (minimum three days per week in the office). Given the nature of this role and the close collaboration required with the CEO, the Executive Assistant is typically expected to be in the London office four days per week. The remaining day(s) may be worked from home, with an office-first approach encouraged.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years

• 25 days holiday a year

• Discretionary annual performance based incentive

• Sale commission

• Recruitment referrals bonus

• Health & Wellbeing contribution

• 2 Recharge Days each holiday year

• Ride to Work scheme

• Railcard

• Season Ticket loan

• Home office chair and home office screen

• Free fruit, breakfast cereals, snacks and tea & coffee in the office

• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave

• Life insurance and income protection

• Medical Cash Plan

• Pension

• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)

• IPA Membership

• Peer to peer recognition scheme 'bonusly'

• Team off-sites/regular socials

• Year-round holiday parties

• Flexible working options

• Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes

• Eye on the future - our value on futurism, creativity and passion

• Generous in spirit - our value on people, development and inclusion

• Do what you say - our value on integrity and accountability

• Make a difference - our value on purpose and impact