ROLE OVERVIEW

Croud is a global, full-service digital marketing partner. Through a seamless combination of data, technology and creativity, and with a unique business model, our teams drive business performance and long-term growth for ambitious brands.

We are looking for a highly intelligent, charismatic and creative thinking individual who is passionate about innovating to join our team in Atlanta, Georgia.

Croud is recruiting an Account Manager to lead a client portfolio and Croud offering in Atlanta. Together, we want to create a best-in-class client experience for the brands we work with and ensure strong partnerships that drive real growth and impact for our clients.

Our Atlanta office is home to a group of highly-skilled digital experts, passionate about driving innovation and delivering great work for clients. With a growing team and client portfolio, Croud offers hands-on experience working with some of the world's leading brands across every industry sector.

Find out more about Croud US here!

RESPONSIBILITIES

• Build trusted partnerships and experiences with our clients as a key point of contact for day to day account leadership.

• Lead with agility on cross-functional teams to achieve client visions and ambitions, aligning internal goals and solutions with client objectives.

• Shape strategic outcomes-based planning and presentations with cross-functional teams and specialists, including strategy, planning, creative, media activation, reporting, measurement, and SEO.

• Develop and innovate capability solutions for clients, navigating client needs, cross-functional teams, the agency, and industry standards to deliver desired outcomes.

• Contribute to the Croud team and community, driving business growth and enhancing our proposition

• Client Understanding

  • Be a lead POC on day to day delivery and account management on your client(s).

  • Lead key meetings and status alongside the cross-functional teams; supporting any junior members of the team to deliver with quality.

  • Crystallize and communicate objectives and brief internal teams on how that translates into day to day account management, planning and deliverables

• • Client Leadership and Management:

    • Be a lead POC on day to day delivery and account management on your client(s).

    • Lead key meetings and status alongside the cross-functional teams; supporting any junior members of the team to deliver with quality.

    • Crystallize and communicate objectives and brief internal teams on how that translates into day to day account management, planning and deliverables

  • Client Engagement and Workflow:

    • Identify smarter ways to work and provide impactful value to clients.

    • Challenge clients to focus on proactive, strategic actions when their priorities or expectations do not meet standards.

    • Manage client expectations alongside the scope commitments and hours

    • Build trusted relationships with client stakeholders and work with a cross-functional team to drive stakeholder mapping and engagement.

  • Oversee Scope Delivery:

    • Lead and shape integrated planning for growth or performance objectives, alongside strategy and activation teams and specialists.

    • Work closely with measurement and reporting functions to ensure performance is delivering and reporting against key KPIs and driving actionable insights.

    • Work closely with cross-functional leads across Strategy & Planning, Media Activation, SEO, and Analytics to drive integrated campaign and media activity, performance, optimization and reporting.

    • If required, work with an integrated agency team, SEO, Creative and/or in-house client teams to deliver.

  • Team Leadership:

    • Influence and guide internal cross-functional teams, navigating challenges and opportunities.

    • Initiate client team specific systems to improve performance and deliver growth seamlessly.

    • Collaborate effectively, providing direct feedback and solutions to improve client relationships and work.

    • Drive cross-functional team workflow solutions to meet KPIs and deliver outcomes; alongside project management.

  • Growth Development:

    • Identify and develop growth opportunities internally and with external partners.

    • Collaborate with partners (including but not limited to Google and Meta) for commercial growth and product development.

    • Propose new and innovative solutions across the media and marketing landscape to continuously deliver scalable and repeatable solutions for our clients.

  • Quality Assurance:

    • Maintain a strong focus on the quality assurance of outputs and deliverables to ensure they meet or exceed client expectations, thereby consistently delivering value to our clients

    • Collaborate with department leads for quality assurance on high-profile workstreams and they are data-evidenced or logic-backed rationale.

    • Lead and contribute to strategic meetings, status and high-profile client deliverables ensuring they meet the quality and standards of the client meeting purpose

  • Issue and Health Management:

    • Maintain strong relationships through rapport and relationship building with clients.

    • Identify and address internal capacity, client margins, and health issues.

    • Keep track of client health through regular 1:1, internal health trackers and formalized surveys with our clients.

    • Create action plans alongside the teams when issues arise and execute on said plans, in partnership with your VP.

    • Communicate solutions to the appropriate VP quickly and effectively.

  • Thought Leadership:

    • Produce thought leadership pieces, POVs, case studies, and award-winning entries with cross-functional teams.

REQUIRED QUALIFICATIONS

• Proven experience in client leadership, media planning, and cross-functional team management.

• Strong understanding of media activation or media planning, SEO, creative, analytics, and industry trends.

• Excellent communication and leadership skills both externally with clients and internally with functional teams to drive client success and business growth.

• Exceptional organization skills that properly set client expectations and keep the internal team on track

Essential:

• Actively contribute to client leadership and agency-wide initiatives supporting capability development.

• Participate client leadership team initiatives; use peer relationships for mentorship and mutual support among client and department leads.

• Help drive the commercial success of Croud through sales to existing and new clients.

• Build strong relationships with your clients with the goal of client retention.

• Stay updated on industry trends and innovations; be a thought leader in media solutions and evolving industry practices.

Desirable:

• Problem Solver: Identify root causes of issues and develop solutions with peers before escalating; involve the right people to solve problems.

• Communication Excellence: Be influential and collaborative in internal and external communications; bring the right people on board.

• Proactive Updater: Disseminate relevant information quickly and ensure understanding of the bigger picture on the client’s business

• Effective Delegation: Delegate effectively, manage conflict resolution, and connect dependencies, barriers, and opportunities for workstreams.

• Self-Starter: Initiate and support key projects and custom solutions; ensure clear follow-through and effective relationship management.

• Challenger: Challenge the status quo to build things and do things differently; unlocking further potential for our clients.

REPORTING STRUCTURE

• Report to the VP of Account Strategy, Atlanta

• Part of the Client Leadership team

• Collaborate with cross-functional specialists, team leads, and business development to ensure seamless team integration within our client-centric model.

COMPANY BENEFITS

Every full-time employee is eligible for the benefits listed on our careers site which include:

• 20 days vacation a year + 12 public holidays

• Full Paid Medical Insurance for Employee Only (including dental and vision)

• Annual performance bonus

• 401k matching plan

• Sales commission (if involved in a pitch)

• Gym Membership contributions

• Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee.

• Quarterly team offsites / Regular socials

• Free Citibike membership

• Recruitment referrals bonus

• Agile working policy

COMPENSATION

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.