ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

This is an exciting opportunity for a motivated Project Manager to play a key role in delivering successful digital marketing projects within Croud’s client portfolio. You will be responsible for managing project timelines, coordinating and scheduling people, and ensuring projects and deliverables are delivered on time and within budget.

You will work closely with specialist teams to ensure efficient project execution and maintain clear communication with clients. You will leverage your understanding of digital marketing and your strong organizational skills to contribute to the success of our client campaigns.

This role requires a proactive and detail-oriented individual who can effectively manage project tasks, identify potential roadblocks, and implement solutions to ensure smooth project delivery. You will work to improve account management, deliverables planning, timelines, and stakeholder management.

You will play an integral role within our triumvirate structure. That means you will be one of three leaders responsible for driving success across a client portfolio - which we call our team of teams structure. You’ll work in close partnership with the Managing Partner, and Planning Lead to drive business growth, profitability as well as a number of other KPIs outlined below.

RESPONSIBILITIES

• Operational Oversight & Project Execution:
  • Oversee day to day operational delivery across key multi channel accounts ensuring work is delivered on time and within budget (i.e. to target margin)
  • Manage projects end to end ensuring adherence to timelines and budgets.
  • Collaborate with specialist teams to define project scopes, estimate and prioritise key deliverables.
  • Develop and maintain detailed project plans, including key milestones and dependencies.
  • Assist in the development of building client roadmaps.
  • Present project updates and status updates to clients.
  • Monitor project progress against scope and hold internal stakeholders accountable.
  • Effectively lead internal and external status meetings to drive meaningful outcomes for our clients and
• Reporting and Communication
  • Prepare and deliver client progress reports and RAG status reports.
  • Track and review hours burndown reporting (resource to client fee).
  • Communicate project progress to clients across paid media, SEO, and data solutions.
  • Simplify complex updates for client understanding
• Risk Management
  • Identify and escalate potential project risks to senior team members
  • Assist in the development of risk mitigation plans.
• Operational Excellence
  • Contribute to the implementation of standardised operational processes.
  • Suggest and design areas for improvement in Croud’s ways of working.
  • Facilitate effective communication and collaboration between internal stakeholders.
  • Assist in training internal teams on effective account management and project management best practices.
  • Support the adoption of automations and tools to improve efficiency.

• Resource Management & Scheduling
  • Within your client portfolio you'll work with specialists to look ahead at key milestones and events and schedule people's time.
  • Adjust hours allocation as required for those within your team of teams to ensure people are effectively utilised.
• Client and Stakeholder Engagement
  • Build and maintain strong relationships with client stakeholders
  • Support senior team members in managing client communications
  • Deliver clear and concise project updates to stakeholders
  • Support the implementation of new processes and technologies.
  • Understand client objectives and challenges, to ensure our teams deliver exceptional service

PERSON SPECIFICATION

• Exceptional Organisational Acumen: Demonstrated ability to design and optimise key processes, establish and maintain structured workflows and drive continuous process improvement across complex projects and teams.
• Depth of expertise: Understanding of a core digital marketing discipline (e.g., paid media, SEO, data solutions) coupled with a proven ability to translate technical knowledge into simplified client language.
• A self-starter with an ambitious and entrepreneurial spirit: a track record of driving commercial success.

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. This role has a UK responsibility and will involve regular travel to London.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• 25 days holiday per year with the option to purchase an additional 5 days
• Discretionary annual performance based incentive
• Sales Commission
• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• Recruitment Referral Bonus
• Health & Wellbeing Contribution
• Ride to Work Scheme
• Railcard & Season Ticket Loan
• Home Office Equipment (chair and screen)
• Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
• Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
• Life Assurance & Income Protection
• Medical Cash Plan
• Pension
• Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
• Peer Recognition: Through our “Bonusly” program
• Team Off-Sites & Social Events
• Year-round Holiday Celebrations
• Flexible Working Options
• A Day to Make a Difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.