ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

RESPONSIBILITIES

• Actively participate in client strategy ideation and implementation, collaborating closely with broader teams across single or multi-channel dynamics
• Drive the creation and implementation of account development plans and strategies across the client portfolio to sustain and enhance client performance
• Lead client performance management activities within the team, encompassing optimisation efforts, innovative strategies for client performance improvement, daily checks, and adherence to best practice processes
• Take ownership of client budget management to ensure optimal budget pacing and prevent instances of over or underspending
• Support Paid Media Executives in their training and development, focusing on technical channel skills and soft skills enhancement
• Assist Paid Media Executives with data collation and analysis for client reporting purposes. Produce and communicate reporting summaries and executive summaries at a high standard
• Perform comprehensive data analysis to identify trends, patterns, challenges, and successes, leveraging support from the Croudie network. Identify and resolve anomalies within large datasets with well-planned corrective actions
• Deliver exceptional client service and communications across the client portfolio and within the broader business environment

PERSON SPECIFICATION

• Strong verbal and written Arabic communication skills
• Degree-level education or equivalent relevant work experience
• Demonstrated passion, experience, and knowledge of Paid Media platforms, including PPC and/or Paid Social
• Proficiency in Microsoft Office/Google Workspace, specifically Excel/Google Sheets, Word/Google Docs, and PowerPoint/Google Slides
• Proven track record of consistently working to and meeting deadlines
• Strong time management skills, experience in project management, and the ability to effectively manage multiple tasks simultaneously
• Ability to think critically and creatively, with an impeccable attention to detail
• Proactive approach to problem-solving and ways of working, with the confidence to challenge and innovate
• Strong communication, organisation, and presentation skills
• Enjoys and excels in a team environment, contributing positively to team dynamics
• Analytical Skills; comfortable with mathematical concepts and proficient in handling large numerical datasets

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our Dubai office (JLT) and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Annual Flight home
• 50% Gym contribution (up to 130aed pcm) OR Entertainer subscription
• 20 Days Eligibility to work from abroad
• Car parking contribution
• 25 days annual leave
• Sale commission
• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• Recruitment referrals bonus
• Peer to peer recognition scheme 'bonusly'
• Home office chair and home office screen
• Free office snacks
• Enhanced primary and secondary family leave as well as extended parental leave and shared family leave
• Private medical insurance
• Visa Sponsorship (Employee and any children under 18)
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• Team off-sites/regular socials
• Year-round holiday parties
• Flexible working options
• Day to make a difference
  

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five key values at Croud, which build a culture that elevates everyone, allowing our people to thrive:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - our value on purpose and impact