ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

We are looking for an intelligent, charismatic and creative thinking individual who is passionate about building a career in Digital Marketing. Given the nature of clients' accounts you will be supporting, you must be proficient in copywriting skills in Japanese.

The successful candidate will strive for success, be driven to learn, and will have a desire to question everything. You will also be keen to be a part of building commercial success for clients while striving to develop and deliver excellence daily.

No prior experience in Digital Marketing is required, although an awareness of or passion for the industry and relevant transferable skills are required.

RESPONSIBILITIES

• Support Managers, Senior Managers and Directors with delivery of client strategy to include implementation of Account Development Plans (ADPs)
• Support with client performance management, to include optimisation and innovation within the accounts
• Responsible for delivering campaign performance according to best practice guidelines and ensuring daily checks are completed, communicated and acted upon
• Responsible for client budget management
• Accountable for client implementation and overseeing client implementation, where the responsibility for delivering implementation pieces sits with the internal network
• Responsible for client reporting data working with the internal network to deliver accurate and relevant reporting, supporting the Manager with communication of summaries
• Responsible for delivering high-quality data analysis, organising support from and working with the internal network
• Responsible for the internal network administration and training delivery
• Responsible for delivering training as required and on request within the induction process or ongoing training
• Responsible for knowing and delivering against all internal processes and requirements to also include knowledge share
• Support Managers and Senior Managers with innovating new technologies, and new ways of working, monitoring market trends, supporting the tech roadmap and the internal academy development
• Responsible for advocating company policy and process, supporting client retention
• Responsible for delivering case studies in the form of Test and Learn pieces on a monthly basis
  
  

PERSON SPECIFICATION

• Native Japanese speaker
• Knowledge of and experience with local Search engines and Social platforms (e.g., Yahoo! Japan, LINE) would be advantageous
• Strong verbal & written communication skills in English
• Experience in managing Google Ads is preferred
• Teamwork and collaboration skills
• Good data analysis abilities; Attention to details and data accuracy
• Time management skills & multi-tasking abilities, the capacity to prioritise and work across multiple projects
• Critical thinking, results-driven, and problem-solving attitudes
• Creative mindset for content development and account management & optimisation
• This job is open to all majors, but a degree in the following subjects may be particularly helpful: marketing, advertising, media and communications, journalism
• Work or internship experience in marketing, public relations or media is a plus
• MS Office and G-suite skills
• An open mind to learn other areas within the digital marketing industry, including but not limited to pay per click, paid social and shopping

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• 25 days holiday per year with the option to purchase an additional 5 day
• Discretionary annual performance based incentive
• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• Recruitment Referral Bonus
• Sale Commission
• Health & Wellbeing Contribution
• Ride to Work Scheme
• Railcard & Season Ticket Loan
• Home Office Equipment (chair and screen)
• Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
• Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
• Life Assurance & Income Protection
• Medical Cash Plan
• Pension
• Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
• Peer Recognition: Through our “Bonusly” program
• Team Off-Sites & Social Events
• Year-round Holiday Celebrations
• Flexible Working Options
• A Day to Make a Difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - More than a value, this is our guiding principle. It ensures we grow the right way, broadens our impact beyond Croud, and strengthens our purpose