ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

The Senior Workplace Coordinator role is at the forefront of delivering a positive workplace experience for the LDN staff and visitors. To show high levels of customer care and service to all clients, partners and Croud employees. Your dedication to excellence in client service will be evident in every interaction, contributing to the overall success and satisfaction of the LDN workplace.

RESPONSIBILITIES

• Manage day-to-day operations and oversight of visitors, client meetings & reception, as well as meeting rooms with the support of the workplace team to ensure smooth running of meetings and events
• To provide a high level of professionalism, warm courteous and prompt welcome on arrival for all visitors to the Workplace

Workplace Operation

• To ensure the building management are aware of any maintenance issues requiring attention in the office
• Report to Senior Workplace Manager
• Ensuring Health & Safety compliance for the LDN workplace
• Manage ordering of Staff lunches

Sustainability

• Support the workplace sustainability policy so that it meets current and impending regulations and reduces the Group's carbon footprint in line with our sustainability and corporate social responsibility policies including
• Support an effective and efficient workplace operations that support in the running of an inclusive and sustainable workplace

Physical Spaces

• Ensure meeting rooms are always presented to the highest standard and the office and IT teams are kept abreast of daily meeting room schedules
• Manage all incoming telephone calls and emails/ enquiries efficiently and transfer messages if needed
• To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service
• To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for use, including rearranging furniture and room layouts as required
• To anticipate visitors needs, offering refreshments and ensuring that their arrival is communicated to the relevant people promptly
• To maintain an organised and tidy work area - this is to include the front desk, client seating and kitchen
• Ensure stock levels are replenished, stationery is ordered as required

Events

• Assist the Senior Workplace Manager in organising LDN events from planning to execution including, but not limited to, venue searches, invitations, RSVP management and set ups
• Support the Global EA & Head of Events with larger UK group events
• Power each agency within the Group through supporting execution of culture events and initiatives

PERSON SPECIFICATION

• Previous experience in a high-volume front-of-house or customer-facing role
• Exceptional attention to detail
• A proactive team player with a “can-do” attitude, ready to tackle challenges to get the job done
• Excellent communication skills, with a solutions-focused mindset
• Confident in managing inquiries and engaging with people at all levels
• Experience in event coordination and hospitality is desirable
• Strong problem-solving skills, with the ability to think on your feet and adapt to changing circumstances
• Highly organised, with the ability to multitask and prioritize effectively in a dynamic environment
• Committed to fostering an inclusive and positive workplace culture
• Flexible approach to working patterns, including availability for evenings when needed

COMPANY BENEFITS

This role is an onsite role, based in our London office. Working from home days can be taken on occasion based on office events.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• 25 days holiday per year with the option to purchase an additional 5 day
• Discretionary annual performance based incentive
• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• Recruitment Referral Bonus
• Sale Commission
• Health & Wellbeing Contribution
• Ride to Work Scheme
• Railcard & Season Ticket Loan
• Home Office Equipment (chair and screen)
• Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
• Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
• Life Assurance & Income Protection
• Medical Cash Plan
• Pension
• Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
• Peer Recognition: Through our “Bonusly” program
• Team Off-Sites & Social Events
• Year-round Holiday Celebrations
• Flexible Working Options
• A Day to Make a Difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - our value on purpose and impact