ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

The Accounts Assistant (Accounts Receivable) role is a key part of the Accounts Receivable team, responsible for ensuring accurate client billing and supporting the departments credit control functions.

RESPONSIBILITIES

• Assist with all client billing processes, including both revenue and pass-through costs, ensuring accuracy and timeliness, working with multiple systems.
• Facilitate smooth client onboarding by collaborating with sales and client teams to gather and validate client contact information, and adhere to proper invoicing protocols
• Address and resolve payment inquiries from clients and internal departments promptly, while also proactively identifying and providing additional support to accounts needing special attention
• Contribute to weekly and monthly credit control activities to maintain healthy cash flow
• Reconcile cash receipts with ledger entries to ensure financial accuracy
• Assist in posting accounting journals as requested by the Financial Accountant to facilitate month-end closing procedures
• Conduct regular reconciliation of balance sheet accounts, specifically focusing on those related to pass-through costs
• Support client account teams by addressing internal billing inquiries and maintaining accurate financial records
• Collaborate with the Accounts Receivable Manager and Group Financial Accountant on ad hoc tasks and queries to ensure operational efficiency and compliance

PERSON SPECIFICATION

• Highly detail orientated with a strong analytical and methodical approach to tasks.
• Exceptional problem-solving skills, complemented by the ability to take initiative effectively.
• Proven experience within an Accounts Receivable environment.
• Confident working with a complex billing system.
• Passion for accounting and finance with an aptitude for numbers.
• Experience working in a fast-paced, high volume, transaction-oriented environment.
• Highly organised with the ability to re-prioritise workload depending on the urgency of requests.
• Proven competence of working in a team environment to achieve a shared goal but also confident when working independently.
• Can demonstrate experience in effective stakeholder management.
• Approachable individual with excellent, interpersonal and communication skills capable of building strong working relationships with internal staff and clients.
• Computer literate with a strong proficiency in Microsoft Word, Excel, PowerPoint (or Google Suite equivalent), specifically Excel where intermediate skills are essential (VLOOKUP, SUMIFS, Pivot Tables, basic data manipulation).
• AAT part/fully qualified preferred but not essential.
• Previous experience working with Xero is preferable but not required.

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• 25 days holiday per year with the option to purchase an additional 5 day
• Discretionary annual performance based incentive
• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• Recruitment Referral Bonus
• Sale Commission
• Health & Wellbeing Contribution
• Ride to Work Scheme
• Railcard & Season Ticket Loan
• Home Office Equipment (chair and screen)
• Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
• Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
• Life Assurance & Income Protection
• Medical Cash Plan
• Pension
• Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
• Peer Recognition: Through our “Bonusly” program
• Team Off-Sites & Social Events
• Year-round Holiday Celebrations
• Flexible Working Options
• A Day to Make a Difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - our value on purpose and impact