ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

We are seeking a proactive and experienced People (HR) Business Partner to join our team. This Business Partner will play a pivotal role in aligning our people's initiatives and functions with business objectives and needs. This role requires a strategic thinker with a strong background in people management who can navigate the complexities of a growing digital marketing business operating across multiple regions. This role will report directly to the Head of People Operations.

RESPONSIBILITIES

Strategic People Partnership:
• Collaborate with management to develop and implement People strategies that align with business goals.
• Provide People guidance and support to your business areas, people leaders and team members on HR-related matters, including performance management, employee relations, and talent development.
• Innovate and support through informed decisions driven by data and analysis, including consistent and regular reporting.
  
  Talent Acquisition and Retention:
• Partner with our Talent Acquisition team to ensure best practices for onboarding and retention strategies
  
  Employee Relations and Engagement:
• Foster a positive work environment through effective conflict resolution and employee engagement initiatives.
• Manage more complex employee relations issues and escalate where appropriate to Head of.
  
  Training and Development:
• Partner with our Learning and Development team, to help identify training needs and coordinate professional development programs to enhance employee skills and career growth.
  
  Performance Management:
• Provide coaching and support to managers on performance management issues.
• Strive to unlock potential in business, team, and individual performance through effective people practices.
  
  Compensation and Benefits:
• Input to ensure competitive and equitable compensation practices along with being responsible for data accuracy during the monthly payroll duties.
• Be involved in employee benefits programs.
  
  People Policy and Compliance:
• Develop and update people policies and procedures in line with employment laws and industry best practices.
• Ensure compliance with employment laws and regulations in the UK and EMEA.
• Ensure compliance with visa requirements and GDPR where applicable.
  
  Change Management:
• Support organisational change initiatives and provide guidance on managing transitions effectively.
• Assist in the communication and implementation of change management strategies.

PERSON SPECIFICATION

• Bachelor’s degree in human resources, Business Administration, or related field.
• Proven experience as an HR Business Partner or in a similar people role, preferably within the digital marketing or tech industry.
• Strong understanding of UK employment laws and regulations.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build effective relationships at all levels of the organisation.
• Strong problem-solving and decision-making skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Great attention to detail
• HR certification (CIPD, SHRM, or equivalent) is a plus.
• Demonstrate flexibility and ability to respond to the evolving needs of a fast-paced and dynamic business.
• Perform other duties as required to meet the needs of the business, supporting cross-functional initiatives and contributing to the overall business success.

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• 25 days holiday per year with the option to purchase an additional 5 day
• Discretionary annual performance based incentive (up to 7% of annual base salary)
• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• Recruitment Referral Bonus
• Sale Commission
• Health & Wellbeing Contribution
• Ride to Work Scheme
• Railcard & Season Ticket Loan
• Home Office Equipment (chair and screen)
• Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
• Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
• Life Assurance & Income Protection
• Medical Cash Plan
• Pension
• Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
• Peer Recognition: Through our “Bonusly” program
• Team Off-Sites & Social Events
• Year-round Holiday Celebrations
• Flexible Working Options
• A Day to Make a Difference

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - our value on purpose and impact