ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

We’re looking for a dynamic and proactive Workplace & Culture Coordinator to bring fresh energy, creativity, and community spirit to our Shrewsbury office. This role sits at the intersection of workplace operations, employee engagement, and culture-building, acting as the heartbeat of our local office experience and driving participation in key community events, both internal and external.

You’ll play a key role in supporting workplace operations while actively contributing to initiatives that boost team morale, foster inclusivity, and amplify Croud’s vibrant culture through creative content and event support. You’ll also serve as a local touchpoint for delivering a shared cultural vision across our global workplaces, ensuring alignment with company-wide initiatives while championing meaningful, locally relevant experiences.

RESPONSIBILITIES

Workplace Operations & Visitor Experience

• Support day-to-day operations of the Shrewsbury workplace to ensure a smooth, professional, and welcoming environment
• Greet visitors, clients, and employees with an exceptional manner
• Coordinate meeting rooms, support with managing office supplies, and workplace health, safety, and sustainability initiatives
• Maintain an organised, tidy, and inviting workspace

Culture, Communications & Engagement

• Lead and support engagement within Croud Communities, focusing on Shrewsbury’s local events and cultural initiatives (e.g., Pride, team activities)
• Rally colleagues around social and cultural events, from planning to execution, driving broad participation and enthusiasm
• Capture and create engaging content (photos, videos, social media) that showcases the Shrewsbury workplace and culture to share on internal & external social platforms.
• Celebrate the Shrewsbury team's achievements by capturing moments and stories that showcase our people, projects, and office life - creating internal content that builds pride and connection.
• Create light-touch, engaging video snippets (e.g. team shout-outs, behind-the-scenes clips, day-in-the-life content) to spotlight our people and foster connection across Croud’s global offices - with potential to share internally and externally.
• Support workplace communication strategies and internal channels (Digital signage, newsletters, etc.) to keep everyone informed, safe, and connected
• Promote awareness of Group-wide communities and initiatives, helping Shrewsbury connect with the broader company culture

Community & Event Coordination

• Drive engagement within Croud Communities and support local event planning and execution, including managing invitations, RSVPs, and on-the-day coordination
• Work with teams across departments and locations to improve workplace culture and the employee experience
• Assist with the organisation and facilitation of team workshops, away days, and team-building activities
• Lead or support ad hoc projects related to workplace culture and community engagement

PERSON SPECIFICATION

• Previous experience in workplace coordination, office management, or a customer-facing role
• Passionate about culture, community engagement, and creating an inclusive workplace environment
• Hard working with excellent organisational skills with the ability to manage multiple priorities in a fast-paced setting
• Creative mindset with basic social media content creation skills (photography, video, social media)
• Highly sociable with strong communication and interpersonal skills; able to connect with colleagues at all levels
• Proactive and enthusiastic team player with a solutions-focused approach
• Comfortable working independently and taking initiative to collaborate with others.
• Experience with event planning and coordination is a plus
• Reliable with a flexible approach towards work patterns, including occasional evening or event support

COMPANY BENEFITS

This role is an onsite role, based in our Shrewsbury office, 5 days a week.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• 25 days holiday per year with the option to purchase an additional 5 days
• Discretionary annual performance based incentive
• Sales Commission
• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• Recruitment Referral Bonus
• Health & Wellbeing Contribution
• Ride to Work Scheme
• Railcard & Season Ticket Loan
• Home Office Equipment (chair and screen)
• Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
• Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
• Life Assurance & Income Protection
• Medical Cash Plan
• Pension
• Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
• Peer Recognition: Through our “Bonusly” program
• Team Off-Sites & Social Events
• Year-round Holiday Celebrations
• Flexible Working Options
• A Day to Make a Difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - More than a value, this is our guiding principle. It ensures we   grow the right way, broadens our impact beyond Croud, and strengthens our purpose