ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

If you are looking for a role in identity and access management as well as compliance areas or you feel you are either technically inclined or have a problem solving approach that you’d like to utilise daily, then this role might be for you.

The Access Executive plays a pivotal role in the identity and access management of our digital marketing business; a role that requires high focus, a dedication to accuracy and information protection and security across the business.

Collaborating with the Director of Agency Access Management and the broader team, this position will work on identity management processes, governance, and daily access management requirements throughout the agency, extending to Croud's network of Croudies, employees, clients, and contractors. The Access Executive will also collaborate closely with the team to ensure the successful implementation of the annual team Roadmap.

This integral role involves seamless coordination with the IT, Network, Compliance and Tech teams, contributing to the overall efficiency and effectiveness of access management and governance across the agency.

RESPONSIBILITIES

• Assist the access team with the management and access privileges of the agency’s identity access management platforms; from digital marketing and platform access through to operational governance of core business tools.
• Support the team with the management of the LastPass password manager platform, credential management, and virtual access.
• Identify and escalate risks associated with access management, security or compliance to the Director of Agency Access Management and/or Compliance/IT.
• Support access management and requirements for all levels of stakeholders: our Croudies and personnel through to clients and suppliers.
• Support with governance and access audits.
• Assist in maintaining and developing access and security training such as LastPass, access management, task credentials, and security basics.
• Working with the team to ensure help desk operates smoothly and effectively
• Support with integration, planning and implementation of companies that are purchased by the company (M&A).
• Support and take ownership of digital and operational platform audits.
• Involved in troubleshooting and resolving issues arising from the management of IAM platforms.
• Create and maintain documentation relating to the management of IAM platforms.
• Work with internal and external stakeholders to understand access requirements.

PERSON SPECIFICATION

• Passion for troubleshooting, solution-orientated
• Strong technical skills; such as a good ability to pick up new digital systems, working out how digital systems work
• Process-driven and focussed logical thinker
• Strong interest in identity and access management (IAM)
• Ability to focus, and act quickly and precisely in all situations
• Experience of working in a centralised support function
• Excellent organisation and project management skills.
• Meticulous attention to detail and strong problem solving skills.
• A good understanding of the platforms digital marketing companies use, notably around access management and permissions.
• A strong sense of confidentiality and sensitive situations.

Our people thrive because we Elevate Everyone and our 5 key values are integral to our cultural and business success. The successful candidate needs to excel and demonstrate:

• In it together
• Eye on the Future
• Generous in Spirit
• Do What You Say
• Make a Difference

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• 25 days holiday a year
• Discretionary annual performance based incentive (up to 5% of annual base salary)
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• Ride to Work scheme
• Railcard
• Season Ticket loan
• Home office chair and home office screen
• Free fruit, breakfast cereals, snacks and tea & coffee in the office
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
• Life insurance and income protection
• Private Medical Insurance
• Pension
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• IPA Membership
• Peer to peer recognition scheme 'bonusly'
• Team off-sites/regular socials
• Year-round holiday parties
• Flexible working options
• Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five key values at Croud, which build a culture that elevates everyone, allowing our people to thrive:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - our value on purpose and impact