ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

If you are looking for a role in information security or compliance areas or you feel you are both technically inclined and have a problem solving approach that you’d like to utilise daily, then this role might be the role for you.

The Agency Access Manager plays a pivotal role in information security and access management of our digital marketing business; a role that requires high focus, a dedication to accuracy and information protection and security across the business.

Collaborating with the Director of Agency Access Management and the broader team, this position will work on information access processes, governance, and daily access management requirements throughout the agency, extending to Croud's network of Croudies, employees, clients, and contractors. The Agency Access Manager will also collaborate closely with the team to ensure the successful implementation of the annual team Roadmap.

This integral role involves seamless coordination with the IT, The Croudie Network, Compliance and Tech teams, contributing to the overall efficiency and effectiveness of access management and governance across the agency.

RESPONSIBILITIES

• Assisting the access team with global agency platform access management; from digital marketing and platform access through to operational governance of core business tools
• Supporting the team with the management of our LastPass password manager platform, credential management, and virtual machine access through Microsoft Azure
• Identifying risks associated with access management, security or compliance and escalates them to the Director of Agency Access Management and/or Compliance/IT where required
• Supporting with access management and requirements for all levels of stakeholder within the business: our Croudies and personnel through to clients and suppliers
• Taking ownership of platform audits identifying areas of improvement
• Completing platform audits and assist the wider team with governance operational process documentation
• Assisting with maintaining and developing access and security training such as LastPass, access management, task credentials, and security basics for the access team and the wider business
• Taking responsibility for ensuring that the access team’s SLA is always met
• Assisting with managing the integration, planning, and implementation of companies that are purchased by the company
• Implementing access and compliance best practices and assists others in the team to do the same

PERSON SPECIFICATION

•  1+ years of experience in an Access Management, Information Security, or similar role
• Desired experience: password management tools such as LastPass, managing user accounts in Google Workspace/, Microsoft Azure/Office365, previous experience in Digital Marketing notably around access management and permissions
• Strong technical skills; such as a good ability to pick up new digital systems, working out how digital systems work
• Passion for troubleshooting, solution-orientated
• Process-driven and focussed logical thinker
• Ability to focus and act quickly and precisely in all situations
• Excellent organisation and project management skills
• Meticulous attention to detail and strong problem solving skills
• A strong sense of confidentiality and sensitive situations

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• 25 days holiday a year
• Discretionary annual performance based incentive (up to 5% of annual base salary)
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• Ride to Work scheme
• Railcard
• Season Ticket loan
• Home office chair and home office screen
• Free fruit, breakfast cereals, snacks and tea & coffee in the office
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
• Life insurance and income protection
• Private Medical Insurance
• Pension
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• IPA Membership
• Peer to peer recognition scheme 'bonusly'
• Team off-sites/regular socials
• Year-round holiday parties
• Flexible working options
• Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five key values at Croud, which build a culture that elevates everyone, allowing our people to thrive:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - our value on purpose and impact