ROLE OVERVIEW

We are looking for a highly intelligent, charismatic and creative thinking individual who is passionate about digital marketing, in particular Paid Search and Paid Social.

The successful candidate will be keen to learn, want to strive for success and have a desire to question everything. An analytical mind-set coupled with a creative flair is a must for this role along with the willingness to take a risk.

The overall purpose of this role is to support the VP and lead the Senior Account Managers, Managers and Associates in implementing biddable marketing strategy for key clients. You will be responsible for the management and delivery of work for our clients, using both internal resources and our network of specialists, in order to achieve client business objectives and targets. You will be responsible for the effective development and implementation of Account Development Plans (ADPs) in order to achieve client’s annual business objectives and targets. You will also be responsible for ensuring cross channel workflows and managing account profitability.

RESPONSIBILITIES

• Management
  

• Oversee project planning and budget management for a wide portfolio of accounts

• Manage and develop team members via client development frameworks, management, training, and delivery of regular constructive feedback

• Develop regular cadence of internal training for biddable teams

• Manage team toward targets for operational and profitability metrics

• Support Account Managers in hitting client KPIs, ensuring high NPS scores/satisfaction

• Monitor and balance workload between team members

• Resolve conflicts between team members

• Assist with interviewing and hiring
  
  

Account Strategy

• Learn about client businesses, industries, and their marketing plans to provide the best possible strategic guidance on digital media

• Align media strategies with client business and marketing goals

• Support cross-channel strategy and integrate input from Account Managers into consistent and compelling strategic narratives

• Understand what performance is for clients, create performance forecasts and proactively run client planning sessions

• Stay informed on the latest developments in the space and ensure clients are staying up-to-date
  
  

Operational Development

• Work with cross-functional teams to maintain a best-in-class product offering for paid search and social management

• Lead the development of best practices and processes; build institutional knowledge of key functions

• Work to build relationships with UK teams, understand best practices, process and ways of working - implement in the US to better our proposition
  
  

Relationship Management

• Serve as a key point of contact and first level of issue escalation for clients in managed channels
  
  

New Business

• Support business development by contributing to pitches and cross-selling Croud products to existing clients

PERSON SPECIFICATION

• Degree level education or relevant equivalent experience

• Minimum of 5 years’ experience in Digital Marketing

• Minimum of 4 years’ experience in Paid Search/Paid Social advertising

• Excellent communication, organisation, and presentation skills

• A mathematical and analytical mind

• Exceptional client service skills

• Highly organized and an ability to multi-task

• Impeccable attention to detail

• Proficient typing skills

• Excellent Microsoft Office skills which must include Excel (Extensive familiarity with Google Suite a plus)

• Proven track record of working to deadlines

• Proven time management skills

• Proven ability to negotiate.

• The ability to autonomously identify opportunities, generate ideas and formulate strategies

• Leadership skills: managing direct reports, a motivator

• 3+ years line management experience, mentoring & training

• Proven experience in client expectation management roles and situations, able to manage and direct client expectations

• Clear passion for digital marketing and cross channel strategies 

TRAVEL

This role may require travel to other Croud offices or to meet clients 

COMPANY BENEFITS

Every employee is eligible for the benefits listed on our careers site which include:

• 20 days vacation a year + 10 public holidays 
• Full Paid Medical Insurance (including dental and vision)
• Equity in Croud US upon completion of 6 months
• Annual performance bonus
• 401k plan
• Sales commission (if involved in a pitch)
• Gym Membership contributions (Classpass)
• Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee 
• Free home office chair and screen
• Quarterly team offsites / Regular socials
• Free Citibike membership
• Recruitment referrals bonus
• Agile working policy

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.